LeilCab (RC 1234), trading as LeilCab ("we", "us"), operates the LeilCab rider and driver applications and the website at leilcab.com. This policy explains what personal data we collect, why we collect it, and what rights you have over it.
We process personal data in accordance with the Nigeria Data Protection Act 2023.
1. Information We Collect
Information You Give Us
- Name, phone number, and email address when you register.
- Profile photo, if you add one.
- Payment details when you top up your wallet. Card details are handled by our payment providers and are never stored on our systems.
- Messages you send to support or to a driver through the app.
- For drivers: driving licence, vehicle registration and insurance documents, and bank details for payouts.
Information Collected Automatically
- Location: Riders' location while using the app to book or take a trip. Drivers' location while online and available for work, including when the driver app is running in the background, because dispatch and live tracking cannot function otherwise. Drivers may go offline at any time, which stops this collection.
- Trip records: Pickup and drop-off points, route, distance, duration, and fare.
- Device information: Model, operating system, app version, and a device identifier used to deliver notifications.
- Log data: IP address, app events, and error reports.
Information We Do Not Collect
We do not collect biometric data, and we do not track your location when the rider app is closed.
2. Why We Use Your Information
| Purpose | Legal Basis |
|---|---|
| Matching riders with nearby drivers and navigation | Performance of a contract |
| Calculating fares and processing payments | Performance of a contract |
| Showing a rider the driver's live position, and vice versa | Performance of a contract |
| Sending trip notifications and receipts | Performance of a contract |
| Safety and investigating incidents or complaints | Legitimate interest |
| Detecting and preventing fraud | Legitimate interest |
| Meeting tax and regulatory obligations | Legal obligation |
| Marketing messages | Consent — you may withdraw it at any time |
We do not sell your personal data.
3. Who We Share Your Information With
- Your driver or your rider: Name, phone number, pickup and drop-off point, and live location for the duration of the trip. Phone numbers are shown so the two of you can make contact about the trip and for no other purpose.
- Payment providers: To process wallet top-ups and payouts.
- Service providers: Providers who host our systems or send our notifications, who are bound by contract to process data only on our instructions.
- Authorities: Where the law requires it or where it is necessary to investigate a safety incident.
Our mapping, address search, and routing run on our own servers. Address searches and routes are not sent to any third-party mapping provider.
4. Where Your Data Is Held
Our systems are hosted in Europe. Where personal data leaves Nigeria, we rely on contractual safeguards requiring a standard of protection comparable to that of the Nigeria Data Protection Act 2023.
5. How Long We Keep Your Data
- Account details: While your account is open, and for up to 12 months after you close it.
- Trip and payment records: 7 years, as required for tax and accounting.
- Location traces from an individual trip: 24 months, then deleted or aggregated so they no longer identify you.
- Support messages: 24 months.
6. Your Rights
Under the Nigeria Data Protection Act 2023, you may:
- Ask what personal data we hold about you and receive a copy.
- Have inaccurate data corrected.
- Ask us to delete your data, subject to the retention periods above.
- Object to processing based on legitimate interest.
- Withdraw consent to marketing at any time.
- Receive your data in a portable format.
- Complain to the Nigeria Data Protection Commission.
To exercise any of these rights, email info@leicad.co.uk. We respond within 30 days.
Deleting Your Account
You can request deletion in the app under Profile → Delete account, or by emailing info@leicad.co.uk.
We delete your profile and contact details and retain only the trip and payment records the law requires us to keep, with your identifying details removed where possible.
7. Security
Data is encrypted in transit. Access to personal data is restricted to staff who need it, and payment card details never reach our systems.
No system is perfectly secure, and we will notify you and the Nigeria Data Protection Commission of any breach affecting your rights, as the law requires.
8. Children
LeilCab is not for anyone under 18. We do not knowingly collect data from children.
If you believe a child has given us personal data, contact {{PRIVACY_EMAIL}} and we will delete it.
9. Changes to This Policy
We will post any changes here and update the date above. If a change materially affects your rights, we will notify you in the app or by email before it takes effect.
10. Contact Us
LeilCab
Email: info@leicad.co.ui